Should your business switch to VoIP phones?

Many businesses still rely heavily on landline telephones as the first point of contact with their customers. But thanks to technological advances that combine the best of traditional telephony and digital connectivity, businesses can now enjoy a more affordable and more reliable option: Voice over Internet Protocol (VoIP) phones. Does this technology fit your business? Read on to find out.

What is VoIP?

Traditional telephones are still very much a part of today’s business operations, and companies use them to connect with various stakeholders such as customers, investors, and suppliers. But telephony has come a long way from when the first telephone was invented in 1876. Modern phone systems are now automated, cheaper than ever to acquire, and have virtually unlimited reach. One of the most widely used modern phones in the market today is the VoIP phone.

VoIP technology uses the internet instead of wired circuits to transmit data. And it does more than just transmit audio like legacy phones do. It can also send a variety of data (e.g., video, multimedia, SMS, etc.) and perform other tasks such as call routing and anonymous call rejection.

VoIP setups: On-premises vs. hosted

A VoIP system’s hardware and software can be either on-premises or hosted. On-premises means that all of the VoIP’s components are housed within the premises of the company. Hosted VoIP, meanwhile, means that only some of the hardware, like phone units and other equipment, can be found within a business’s premises. The rest of the technology, including the software, is hosted online. In this setup, service providers look after hosted systems for their clients.

Which setup should you choose? You may want to consider the condition of VoIP hardware and software in different environments.

Generally, hardware is affected by the wear and tear stemming from daily use, so whether you choose to house it on-premises or not doesn’t make much of a difference. Barring any accidents or physical damage, any VoIP hardware should last several years.

On the other hand, software requires regular updates and security patches, and it’s faster and cheaper to update software that’s hosted in the cloud versus one that’s on-premises. If you want to better protect your systems from cyberattacks and enjoy the latest VoIP features as soon as they come out, choose hosted VoIP.

Business adaptability with VoIP

In the past, hardware and software were built to last. Traditional phone systems, for instance, rarely get new features once they’re deployed. Meanwhile, modern IT solutions like VoIP are built to adapt and change.

These days, critical updates are released regularly, with complete overhauls taking no longer than 2–3 years. If you choose hosted VoIP technology and outsource its management, then you can enjoy a faster, easier, and cheaper upgrade via cloud-based rollouts.

Most hardware components are also improved upon every once in a while, with replacements and upgrades coming every 5–8 years on average. Note that if you outsource your VoIP systems, your VoIP provider will be the one to ensure that the hardware is up to date, and your company won’t have to shoulder outright hardware upgrade costs.

As your business moves forward, you must have a phone system that is agile and fast, and can integrate smoothly with the other systems in your business, such as email or management software.

Be one step ahead

VoIP is reliable. As long as you have a high-speed internet connection, you can guarantee high-quality voice calls with 99.9% connection uptime. Unavailability, choppy connections, and other traditional phone issues translate to lost sales and productivity. If your phone service is spotty and is constantly unreliable, perhaps it’s time to switch to VoIP phones.

VoIP is reliable, adaptable, and won’t cause a dent in your budget. Call our experts today so you can always be a step ahead with VoIP.

This post was originally published on this site

Should your business switch to VoIP phones?

Many businesses still rely heavily on landline telephones as the first point of contact with their customers. But thanks to technological advances that combine the best of traditional telephony and digital connectivity, businesses can now enjoy a more affordable and more reliable option: Voice over Internet Protocol (VoIP) phones. Does this technology fit your business? Read on to find out.

What is VoIP?

Traditional telephones are still very much a part of today’s business operations, and companies use them to connect with various stakeholders such as customers, investors, and suppliers. But telephony has come a long way from when the first telephone was invented in 1876. Modern phone systems are now automated, cheaper than ever to acquire, and have virtually unlimited reach. One of the most widely used modern phones in the market today is the VoIP phone.

VoIP technology uses the internet instead of wired circuits to transmit data. And it does more than just transmit audio like legacy phones do. It can also send a variety of data (e.g., video, multimedia, SMS, etc.) and perform other tasks such as call routing and anonymous call rejection.

VoIP setups: On-premises vs. hosted

A VoIP system’s hardware and software can be either on-premises or hosted. On-premises means that all of the VoIP’s components are housed within the premises of the company. Hosted VoIP, meanwhile, means that only some of the hardware, like phone units and other equipment, can be found within a business’s premises. The rest of the technology, including the software, is hosted online. In this setup, service providers look after hosted systems for their clients.

Which setup should you choose? You may want to consider the condition of VoIP hardware and software in different environments.

Generally, hardware is affected by the wear and tear stemming from daily use, so whether you choose to house it on-premises or not doesn’t make much of a difference. Barring any accidents or physical damage, any VoIP hardware should last several years.

On the other hand, software requires regular updates and security patches, and it’s faster and cheaper to update software that’s hosted in the cloud versus one that’s on-premises. If you want to better protect your systems from cyberattacks and enjoy the latest VoIP features as soon as they come out, choose hosted VoIP.

Business adaptability with VoIP

In the past, hardware and software were built to last. Traditional phone systems, for instance, rarely get new features once they’re deployed. Meanwhile, modern IT solutions like VoIP are built to adapt and change.

These days, critical updates are released regularly, with complete overhauls taking no longer than 2–3 years. If you choose hosted VoIP technology and outsource its management, then you can enjoy a faster, easier, and cheaper upgrade via cloud-based rollouts.

Most hardware components are also improved upon every once in a while, with replacements and upgrades coming every 5–8 years on average. Note that if you outsource your VoIP systems, your VoIP provider will be the one to ensure that the hardware is up to date, and your company won’t have to shoulder outright hardware upgrade costs.

As your business moves forward, you must have a phone system that is agile and fast, and can integrate smoothly with the other systems in your business, such as email or management software.

Be one step ahead

VoIP is reliable. As long as you have a high-speed internet connection, you can guarantee high-quality voice calls with 99.9% connection uptime. Unavailability, choppy connections, and other traditional phone issues translate to lost sales and productivity. If your phone service is spotty and is constantly unreliable, perhaps it’s time to switch to VoIP phones.

VoIP is reliable, adaptable, and won’t cause a dent in your budget. Call our experts today so you can always be a step ahead with VoIP.

This post was originally published on this site

How to mitigate Microsoft 365 security risks

Microsoft 365 has transformed the way many organizations work by enhancing workflows, collaboration, and efficiency. But like other cloud-based solutions, this line of subscription services is not immune to security risks. Here’s what your business can do to address these challenges.

Vulnerabilities in SharePoint

Businesses typically use SharePoint Online and on-premises SharePoint sites to store sensitive information like personally identifiable data. Failing to secure SharePoint content against unauthorized users is one way to expose data and your business to malicious actors. This can be critical for companies that are required to comply with stringent data privacy and protection regulations and may face serious consequences for noncompliance.

To prevent this, limit administrator-level privileges and enable encryption. Additionally, set the necessary security restrictions per user for every application.

Unprotected communication channels

Phishing attacks and malware are two of the most common ways cybercriminals infiltrate a system, but there are other paths of attack. Microsoft 365 applications like Microsoft Teams, which can connect to external networks, may serve as a medium for ransomware and other types of attack.

Train your staff to identify potentially malicious files and links. Also, offer guidelines on how to handle and route sensitive files and communication to safe locations.

Security risks in dormant applications

Organizations using Microsoft 365 often won’t use all the tools and services included in the productivity suite. You may use one or several programs like Word, Excel, and SharePoint but rarely use OneDrive. If your business has been utilizing specific programs, note that some dormant applications may be prone to attack. This is why it’s crucial to identify the apps that aren’t being used, and have an administrator tweak user settings to restrict availability on such apps.

File synchronization

Like most cloud services, Microsoft 365 allows users to automatically sync on-premises files to the cloud, such as in OneDrive. This useful feature is not without security risks, however. If a file stored locally is infected with malware, OneDrive will view the file as changed/updated and trigger a sync to the OneDrive cloud, with the infection going undetected.

Office 365 Cloud App Security, a subset of Microsoft Cloud App Security, is designed to enhance protections for Office 365 apps and provide great visibility into user activity to improve incident response efforts. Make sure your organization’s security administrators set it up on your systems so you can detect and mitigate cyber risks as soon as possible.

Cybercriminals will continue to sharpen their hacking techniques, and your organization must keep up to protect your systems, apps, and devices. Call our team of IT experts now if you want to strengthen your business IT security.

This post was originally published on this site

How to mitigate Microsoft 365 security risks

Microsoft 365 has transformed the way many organizations work by enhancing workflows, collaboration, and efficiency. But like other cloud-based solutions, this line of subscription services is not immune to security risks. Here’s what your business can do to address these challenges.

Vulnerabilities in SharePoint

Businesses typically use SharePoint Online and on-premises SharePoint sites to store sensitive information like personally identifiable data. Failing to secure SharePoint content against unauthorized users is one way to expose data and your business to malicious actors. This can be critical for companies that are required to comply with stringent data privacy and protection regulations and may face serious consequences for noncompliance.

To prevent this, limit administrator-level privileges and enable encryption. Additionally, set the necessary security restrictions per user for every application.

Unprotected communication channels

Phishing attacks and malware are two of the most common ways cybercriminals infiltrate a system, but there are other paths of attack. Microsoft 365 applications like Microsoft Teams, which can connect to external networks, may serve as a medium for ransomware and other types of attack.

Train your staff to identify potentially malicious files and links. Also, offer guidelines on how to handle and route sensitive files and communication to safe locations.

Security risks in dormant applications

Organizations using Microsoft 365 often won’t use all the tools and services included in the productivity suite. You may use one or several programs like Word, Excel, and SharePoint but rarely use OneDrive. If your business has been utilizing specific programs, note that some dormant applications may be prone to attack. This is why it’s crucial to identify the apps that aren’t being used, and have an administrator tweak user settings to restrict availability on such apps.

File synchronization

Like most cloud services, Microsoft 365 allows users to automatically sync on-premises files to the cloud, such as in OneDrive. This useful feature is not without security risks, however. If a file stored locally is infected with malware, OneDrive will view the file as changed/updated and trigger a sync to the OneDrive cloud, with the infection going undetected.

Office 365 Cloud App Security, a subset of Microsoft Cloud App Security, is designed to enhance protections for Office 365 apps and provide great visibility into user activity to improve incident response efforts. Make sure your organization’s security administrators set it up on your systems so you can detect and mitigate cyber risks as soon as possible.

Cybercriminals will continue to sharpen their hacking techniques, and your organization must keep up to protect your systems, apps, and devices. Call our team of IT experts now if you want to strengthen your business IT security.

This post was originally published on this site