The value of AI to eCommerce businesses

Over the past few years, eCommerce has experienced rapid growth, with more and more consumers preferring to do their shopping online. In 2022, the industry is expected to grow further with the adoption of artificial intelligence (AI) by e-tailers worldwide. Here’s how AI will change the face of eCommerce and fuel its growth in the coming year and beyond.

Personalized recommendations

Machine learning (ML) is a branch of AI that enables software applications to more accurately predict outcomes using data and algorithms. In eCommerce, ML can be used to identify customer habits and interests based on search histories (both inside and outside a specific eCommerce business’s site).

With proper configuration, ML can be used to analyze shopping behaviors to customize the online shopping experience to specific users. This enables e-tailers to make product recommendations, pairings, and promotions that target individual customers. As a result, customers’ overall experience improves and, in turn, businesses’ sales significantly increase.

Improved search capabilities

Voice and image searches in eCommerce are gaining widespread popularity. By integrating voice and image search tools into eCommerce sites, e-tailers make it easier, faster, and more convenient for consumers — especially those using mobile devices — to find the products they are looking for.

To start a voice search, customers can simply click on the microphone icon on an eCommerce site. Using AI voice recognition and natural language processing, the website will identify what the user said and display all products relevant to their search query. On the other hand, to initiate a visual search, all a user has to do is upload a photo of the item they are looking for or something similar to it. AI will then make suggestions based on the data from the uploaded image.

More efficient inventory and warehouse management

AI-powered demand forecasting solutions can help e-tailers better keep track of their supplies, ensuring that they don’t run out of or overstock particular items. Such solutions enable this by leveraging sales trends and consumer behaviors, projected increases or decreases in demand, or possible supply chain issues that could affect inventory levels.

Many eCommerce businesses are also deploying AI robots in their warehouses. These robots can be programmed to retrieve products once an order has been placed or to store items once they’ve been delivered to the warehouse. This facilitates product dispatch and delivery, so customers receive their orders on time.

Better customer service

eCommerce businesses can leverage AI chatbots to deliver more efficient customer support. These bots can be programmed to facilitate simple transactions that simulate conversations with a live agent, such as questions about when orders will be delivered or the availability of an item. This frees up customer service representatives to focus on addressing higher-level or more complex issues.

Learn more about AI and how it can foster your business’s growth by getting in touch with us today. We’ll tell you all about AI and other innovative technologies that will enhance your operations and improve your profitability.

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Is AI-powered VoIP the next step?

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most.

Interactive voice response (IVR) systems with conversational AI

An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls without having to hire more human agents. Among AI assistants’ most powerful features are the following:

  • Text and speech recognition – the ability to understand and respond to written and spoken messages
  • Intent recognition – the ability to discern what the person communicating with the AI tool wants to happen based on what that person is saying
  • Contextual guidance – the ability to “keep in mind” what was stated earlier so that the AI tool can understand references to those past statements
  • Multilingualism – the ability to communicate in many different languages

While in a call, AI assistants can concurrently gather and assess all relevant customer data such as personal information and recent transactions to resolve a query. In this manner, this makes them more efficient than human agents who have to put a caller on hold in order to access that caller’s records.

Thanks to machine learning and natural language processing, these AI-powered IVR systems will only get better at communicating with customers over time. However, for more nuanced queries, AI agents still transfer calls to human business representatives, who are better equipped to serve customers.

Chatbot functions

Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

AI-powered call recording analysis

AI tools can parse through call recordings to identify issues such as poor customer service. These tools can also identify trends (e.g., increasing customer satisfaction) and the challenges your agents encounter when they provide customer support or try to keep customers from closing their accounts.

AI-enabled web conferencing

Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with offices in multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

With AI-powered systems vastly improving contact center operations, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

This post was originally published on this site

Is AI-powered VoIP the next step?

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most.

Interactive voice response (IVR) systems with conversational AI

An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls without having to hire more human agents. Among AI assistants’ most powerful features are the following:

  • Text and speech recognition – the ability to understand and respond to written and spoken messages
  • Intent recognition – the ability to discern what the person communicating with the AI tool wants to happen based on what that person is saying
  • Contextual guidance – the ability to “keep in mind” what was stated earlier so that the AI tool can understand references to those past statements
  • Multilingualism – the ability to communicate in many different languages

While in a call, AI assistants can concurrently gather and assess all relevant customer data such as personal information and recent transactions to resolve a query. In this manner, this makes them more efficient than human agents who have to put a caller on hold in order to access that caller’s records.

Thanks to machine learning and natural language processing, these AI-powered IVR systems will only get better at communicating with customers over time. However, for more nuanced queries, AI agents still transfer calls to human business representatives, who are better equipped to serve customers.

Chatbot functions

Chatbots are useful programs that receive instructions via textual or auditory means to perform automated tasks.

Like IVR systems, bots are used by businesses to automate customer interactions. AI-powered chatbots go beyond regular bot duties by performing more complex tasks like setting up meetings, inviting attendees, managing schedules, and much more.

AI-powered call recording analysis

AI tools can parse through call recordings to identify issues such as poor customer service. These tools can also identify trends (e.g., increasing customer satisfaction) and the challenges your agents encounter when they provide customer support or try to keep customers from closing their accounts.

AI-enabled web conferencing

Web conferencing has improved over the years with internet speeds and telecom technology constantly developing. AI advances it even further with real-time language translation and speech recognition technology, which greatly benefits businesses with offices in multiple geographic locations and whose stakeholders come from diverse backgrounds.

AI-enabled web conferencing can even provide intelligent prompts and relevant data to guide your conversations and ensure a fruitful meeting.

With AI-powered systems vastly improving contact center operations, businesses are understandably eager to adopt them. There’s so much more that VoIP systems can do for your business, and we’ve got the expertise to handle all your VoIP-related concerns. Just call us today.

This post was originally published on this site

3 Ways AI is changing the healthcare sector

Technology plays an important role in streamlining business processes. Artificial intelligence (AI), for example, is making huge strides in the healthcare industry, not only helping medical professionals better care for their patients, but also giving people proactive means of managing their health and lifestyle.

Virtual personal health assistants

At the helm of the AI revolution are virtual personal health assistants. A lot of people are already using such apps through their smartphones, wearable devices, computers, and other gadgets to keep track of their heart rate, blood pressure, and diet.

Virtual health assistants can also set a doctor’s appointment for you and remind you about it. They can document your symptoms so you can relay them to your doctor easily and efficiently.

The proliferation of smartwatches and other wearables that utilize AI also helps doctors monitor patients with early-stage heart disease. This enables them to detect potentially life-threatening episodes and deliver the proper treatment earlier, increasing patients’ chances of survival.

Healthcare bots

Healthcare bots are another AI-powered tech making waves in the healthcare industry. These provide quick answers when a patient’s primary healthcare provider is not immediately available. Accessible via the internet or over the phone 24/7/365, bots can ask patients about their medical history, allergies, and medical concerns, and provide immediate, affordable, and legitimate medical advice.

AI research and development is also making patient-physician and physician-physician interactions more efficient. Now available on the market are AI-powered apps that let doctors better understand their patients’ conditions, allowing them to provide better feedback and overall care. There are also apps that let healthcare providers compare their prescribing behaviors with others who are treating or who have treated the same condition.

What’s more, bots help healthcare providers minimize administrative and billing tasks, so they can focus more on medical care.

Health coaching

People with chronic illnesses can gain a lot from using virtual health coaches. For example, patients with diabetes, chronic obstructive pulmonary disease, asthma, and other long-term conditions can find the assistance they need from an AI coach that regularly monitors and analyzes their vital statistics and behaviors. A virtual coach can also provide accurate dietary and medical advice based on a patient’s health data.

These are just some of the ways that AI is transforming the healthcare industry. For questions about how your healthcare organization can leverage AI and other technologies, drop us a line today.

This post was originally published on this site

3 Ways AI is changing the healthcare sector

Technology plays an important role in streamlining business processes. Artificial intelligence (AI), for example, is making huge strides in the healthcare industry, not only helping medical professionals better care for their patients, but also giving people proactive means of managing their health and lifestyle.

Virtual personal health assistants

At the helm of the AI revolution are virtual personal health assistants. A lot of people are already using such apps through their smartphones, wearable devices, computers, and other gadgets to keep track of their heart rate, blood pressure, and diet.

Virtual health assistants can also set a doctor’s appointment for you and remind you about it. They can document your symptoms so you can relay them to your doctor easily and efficiently.

The proliferation of smartwatches and other wearables that utilize AI also helps doctors monitor patients with early-stage heart disease. This enables them to detect potentially life-threatening episodes and deliver the proper treatment earlier, increasing patients’ chances of survival.

Healthcare bots

Healthcare bots are another AI-powered tech making waves in the healthcare industry. These provide quick answers when a patient’s primary healthcare provider is not immediately available. Accessible via the internet or over the phone 24/7/365, bots can ask patients about their medical history, allergies, and medical concerns, and provide immediate, affordable, and legitimate medical advice.

AI research and development is also making patient-physician and physician-physician interactions more efficient. Now available on the market are AI-powered apps that let doctors better understand their patients’ conditions, allowing them to provide better feedback and overall care. There are also apps that let healthcare providers compare their prescribing behaviors with others who are treating or who have treated the same condition.

What’s more, bots help healthcare providers minimize administrative and billing tasks, so they can focus more on medical care.

Health coaching

People with chronic illnesses can gain a lot from using virtual health coaches. For example, patients with diabetes, chronic obstructive pulmonary disease, asthma, and other long-term conditions can find the assistance they need from an AI coach that regularly monitors and analyzes their vital statistics and behaviors. A virtual coach can also provide accurate dietary and medical advice based on a patient’s health data.

These are just some of the ways that AI is transforming the healthcare industry. For questions about how your healthcare organization can leverage AI and other technologies, drop us a line today.

This post was originally published on this site