The latest innovations in Windows 11

With Windows 10 installed in over a billion devices, the success of this operating system (OS) is going to be hard to replicate. However, that isn’t stopping Microsoft from trying to prove itself once again with its new OS, Windows 11. The new OS has new features that can help business owners and managers keep their IT infrastructure competitive.

Security features

Windows 11 continues what its predecessor has been doing, which is to provide apps that boost security and grant control over security and privacy settings.

OS level: Security baselines

Security requirements differ among different industries and organizations. For instance, a hospital must be HIPAA-compliant and maintain the privacy of patients’ health information, whereas a phone manufacturer would want to safeguard the fruits of its R&D department. Given the multitude of controls to set, security baselines help firms configure their own granular security settings and apply industry standards.

App level: Windows application security

When malware-laced apps and files are opened, malicious code may be executed alongside innocuous programming. Microsoft is well aware of how hackers abuse Office macros and turn these into cyberattack vectors, so it developed Windows application security to thwart such threats.

Device level: Microsoft Defender for Endpoint and Endpoint Manager

Defender for Endpoint is a security platform that keeps networks protected by detecting, analyzing, and responding to all types of cyberthreats. On the other hand, Endpoint Manager is an administrative tool for enforcing security compliance policies across all devices on your network. It helps an IT admin prevent data breaches and minimize their impact by isolating compromised devices.

User and identity level: Windows Hello for Business

As a security tool, passwords are obsolete because of how these have become easy to steal. Windows Hello for Business protects your organization at the end-user level by replacing passwords with biometrics or PINs that are kept locally in users’ devices.

Hybrid work innovations, productivity enhancements, and other helpful features

These innovations help users accomplish their tasks and provide nice-to-have conveniences:

Virtual desktops

Whether employees use company-issued devices or their own, they tend to use these for both work and personal tasks. Personal apps, files, and activities increase your organization’s exposure to cybersecurity risks, while the converse is also true: work apps, files, and activities may also expose an employee’s personal accounts to cybersecurity risks.

With virtual desktops, users can compartmentalize the professional and the personal by creating a separate desktop for each one. This separation helps limit the impact of a cybersecurity event to the affected desktop. Plus, compartmentalization has the added benefit of helping employees avoid personal distractions while at work, and unplug from work when their shift is over.

Windows Autopilot

Autopilot automatically takes care of preparing a Windows PC or HoloLens 2 for use whenever you issue one to an employee. Just have the employee sign in to their account, then Autopilot automatically does the following in the background:

  • Enrolls the device into Endpoint Manager, which then deploys work apps like Microsoft Teams
  • Applies policies and settings
  • Has the device join either Azure Active Directory or Active Directory

Autopilot can also be used to reset, repurpose, and recover machines.

Everything mentioned thus far can all be done without ever involving your IT admins, thereby allowing them to focus more on higher-value tasks.

Widgets

If there’s info that you consume regularly, such as news and weather reports, it’d be convenient to have a repository you can open with just one click. That’s what Widgets is for. Simply click on its icon on the taskbar to access your very own personalized information feed — no need to manually search in web browsers.

Widgets can also contain small apps like calendars and calculators. These apps are ready to be used and do not need to be launched separately.

Snap layouts

Snap layouts allow users to arrange app windows for when they’re using multiple apps simultaneously on a single screen. To illustrate, a data analyst may place two data sources on the left side of the screen while they work on their report in a spreadsheet on the right side.

Users can save a particular grouping of apps or layout into a Snap Group. This means that they can save a Snap Group for every task that requires a different set of apps. Therefore, when a user wants to perform a certain task, they can just open the related Snap Group to select the apps they need for that task. This is much faster than opening apps individually and setting your preferred layout every time. Furthermore, if a user has created multiple Snap Groups, they can easily switch to another Group when they have to perform a different task.

Power Automate

With Power Automate, users with practically no coding experience can leverage robotic process automation or RPA to automate repetitive processes and make their work tasks a lot easier. All a user has to do is to select from Power Automate’s 400-plus premade actions and utilize a recorder to keep track of keyboard functions and mouse actions. To illustrate, you can create automated email alerts that notify your team whenever a client submits a form, or you can automatically place purchase orders whenever supplies breach minimum quantity thresholds.

If you wish to deploy Windows 11 in your organization, let our IT experts help you out. Tell us more about your business requirements today.

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What is proactive cybersecurity, and how do you implement it?

To keep cyberthreats at bay, you need proactive cybersecurity solutions in your arsenal. They identify and contain threats before they wreak havoc on your systems and cause significant productivity and financial losses. Here’s all you need to know about proactive cybersecurity and how to implement it.

What is proactive cybersecurity?

Traditional cybersecurity is reactive — your IT team or managed IT services provider (MSP) will be alerted of a cyberattack after it has happened, leaving them to alleviate the impacts. In contrast, proactive cybersecurity is preventative — it takes into account all potential threats and seeks to identify vulnerabilities so that they can be addressed before they lead to larger, downtime-causing issues.

Many organizations have adopted proactive cybersecurity measures along with reactive ones and are now reaping the benefits, including the ability to stay one step ahead of cyberthreats and improved data compliance.

How to implement proactive cybersecurity

In adopting a proactive approach to cybersecurity in your organization, you must follow these steps:

  1. Understand the threats you’re facing
    Before you can work toward preventing cyberattacks, you must know exactly what you’re up against. Seek the help of your in-house IT staff or MSP in identifying the types of attacks that are most common in your industry.
  2. Reevaluate what it is you’re protecting
    Once you have a list of the biggest threats to your organization, you need to take stock of how each can damage the various components of your network. Map out every company device that connects to the internet, what type of data they have access to (regulated, mission-critical, low-importance, etc.), and what services are currently protecting those devices.
  3. Choose proactive cybersecurity measures to put in place
    Depending on the risks and assets uncovered in steps 1 and 2, your IT team or MSP may recommend any of the following measures:
Proactive measure What it entails
Security awareness seminars for all internal stakeholders Train everyone from the receptionist to the CEO about effective security practices such as password management, proper mobile device usage, and spam awareness.
Updated anti-malware software or cloud-based service Protect your data and systems against the latest and most menacing malware.
Routine software patches and upgrades Minimize the chances of leaving a backdoor to your network open.
Web filtering services Blacklist dangerous and inappropriate sites for anyone on your network.
Perimeter defenses (e.g., intrusion prevention systems and hardware firewalls) Scrutinize everything trying to sneak its way in through the borders of your network.
Policy of least privilege Limit users’ access only to the data they need to fulfill their tasks.
Data segmentation Rank data according to sensitivity and build micro-perimeters around high-value datasets.
Full-disk encryption Make data stored in computers and portable devices unreadable so that if these machines are stolen, the files they have inside remain secure.
Virtual private networks Make data transmitted across unsecured connections unreadable so that intercepting it would become futile.
Strict access controls Prevent unauthorized access to accounts by using strong passwords, multifactor authentication, and auto screen locks and logouts for idle users. 
AI-powered network monitoring Identify suspicious user and software behaviors such as employees accessing files outside their departments.

If you’re looking to implement a proactive cybersecurity strategy to protect your business’s critical systems, give our professionals a call today. We’ll assess your needs and recommend the best, most effective solutions to address them.

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A brief guide on how to pick a computer mouse

You might be looking to upgrade your mouse either because yours is old, incompatible with your PC, or simply because it’s broken. While a trackpad is fine and useful, it doesn’t compare to the convenience of using a mouse. If you’re replacing an old mouse, it’s well worth buying a new one that will suit your needs and last for years. This guide can help in choosing the right mouse for you.

Cabled or wireless?

First of all, when planning to purchase a new mouse, it’s important to consider whether to get a wired or a wireless mouse.

A wireless mouse is generally more comfortable to use since your range of movement isn’t limited by a cable, and it’s portable. However, a wireless mouse can have latency and connectivity issues, making it frustrating to use at times. Sometimes, a wireless mouse can also interfere with other wireless devices nearby. Using it requires batteries, which can cause problems when the battery gets drained. And if you use the same mouse for both work and home computers, you run the risk of losing the tiny USB receiver for your wireless mouse when you travel to and from the office.

On the other hand, a wired mouse is cheaper and easy to plug and play. One major problem you’ll have to worry about is dealing with tangled wires. So when you’re deciding on a new mouse, think about whether you’re looking for comfort or convenience.

Ergonomics matters

You’re going to be using the new mouse for a while, so it’s important to choose one that feels comfortable in your hands. When deciding on the right mouse, focus on the size and the grip of the device. The size of the mouse usually comes down to hand size; someone with smaller hands will find a larger mouse quite unwieldy.

Certain mice can also accommodate different types of grips — fingertip grip, palm grip, and claw grip. Users who want high-precision control of their cursor should opt for a mouse with fingertip grip, those who value comfort should get a palm grip mouse, and if you want both control and comfort, the claw grip mouse is the way to go. Many gaming mice have unusual designs aimed at improving response time and usage efficiency, so look into those as well.

Dots per inch (dpi)

Higher sensitivity is necessary for precise mouse movements, especially if you’re editing images, videos, or audio files. A mouse with 1200 dpi or greater guarantees finer, sharper control.

Although mouse specifications like dots per inch might be the last thing on your mind when it comes to buying new hardware, it still pays to consider your own comfort. A good mouse with the right fit can make you more efficient and reduce the risk of injury.

If you need assistance setting up the best hardware for your company, don’t hesitate to give us a call. We’ll be happy to help.

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5 Tips to prevent VoIP downtime

Voice over Internet Protocol (VoIP) telephony systems are more mobile, have greater functionality, and cost less than traditional landline phones. But like any type of IT, VoIP is vulnerable to disruptions caused by equipment failure, disasters, and cyberattacks. To make your VoIP systems more resistant to unforeseen and adverse events, follow these tips.

Choose your provider wisely

When choosing which VoIP system to adopt for your company, carefully evaluate the service level agreements offered by each provider. Inquire about the provider’s security and availability guarantees and how these will be achieved.

Ideally, you must partner with the firm that can host your VoIP systems in facilities that are safe from local disasters such as flash floods or earthquakes. Your provider should also employ advanced network security solutions to protect your calls and data.

Invest in VoIP monitoring services

Before implementing any of the next two VoIP continuity solutions, install a third-party VoIP monitoring service to keep tabs on the status of your phone system. This tool will identify all network issues disrupting your phone system, enabling you to resolve them quickly.

Have a backup broadband line

Since VoIP solutions are dependent on internet connections, you should have a backup or alternate internet service provider (ISP) in case your main network goes down.

Have one ISP dedicated to your VoIP service and another supporting your main computer network. Once you’ve installed both networks, you can then program them to automatically transfer services to the other should one network fail. Thus, if your main phone network goes down, your VoIP solution switches to the other network and suffers no interruptions.

Of course, subscribing to two separate ISPs will increase your internet expenses. But if you perform a cost-benefit analysis, you’ll find that the cost to maintain both is far less than the cost of downtime in case your only ISP were to fail.

Route calls to mobile devices

Cloud-based VoIP solutions allow you to choose where you receive your calls with call forwarding — a feature that automatically reroutes incoming calls to other company-registered devices. This enables staff to receive work-related calls when they’re out of the office on a remote assignment, working at home, or when your main office is hit by a local disaster or network outage.

To benefit from this feature, register all employee mobile devices to your VoIP system and configure such devices to receive rerouted calls. Don’t forget to set policies for remote working. For instance, you should forbid staff from connecting to public Wi-Fi networks because this can put them at risk of cybercriminals eavesdropping on VoIP conversations.

Test your continuity measures regularly

There’s little value in VoIP continuity and disaster recovery strategies if they end up failing when you need them the most. Test your VoIP service and check whether contact details are up to date, call forwarding features are routing calls to the right devices, and your backup internet service works. Ultimately, your goal is to find flaws in your strategies and make the necessary adjustments to avoid potential hiccups from occurring in the future.

If managing VoIP is too time-consuming and complex, call our professionals today. We design, implement, test, and monitor powerful, disaster-proof VoIP phone systems to ensure your communications are always online.

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Maximize your Microsoft Word subscription with these tips

Microsoft Word is synonymous with document processing, which isn’t a surprise given its ubiquity and reputation for being user-friendly. Yet, many users are still surprised to learn that it has plenty of useful features, albeit ones that are hiding in plain sight. Here are some of them.

Work online

Don’t have the Word app on your computer, tablet, or smartphone? Go to office.com, sign in with your Microsoft account, and open Word Online, the web version of Word. This is particularly useful for users who have limited free storage space on their devices, as the Word app can be pretty hefty in terms of storage space (2.11 GB for Windows and 1.2 GB for Mac). It allows for the same level of functionality without the storage burden.

Collaborate effectively

You and your colleagues can now edit the same Word document simultaneously and in real time. Simply save the document to your Microsoft OneDrive account, click Share, and send the link to the file to your coworkers. People with the link can access and edit the document using the Word desktop app or Word Online.

Maintain editorial control

Use the Track Changes function of Word to monitor all edits made to your document. To turn on Track Changes, click on the Review tab, and then select Track Changes. You will then be able to view all changes made to the file by every user, and you will also have the ability to reject or accept suggestions and edits as you see fit.

Use Smart Lookup for research

The Smart Lookup feature helps you do online research while you’re working on a document — no need to open another tab and type in a query. Simply highlight and right-click the word or phrase you want to look up, and select Smart Lookup from the menu that appears. Word uses Microsoft’s Bing search engine to conduct a search on the selected word or phrase, and displays the results in a pane that appears on the right side of your screen.

Format your documents

The Styles gallery contains predefined formatting options for text. You can also add your own styles, or those you use frequently, to the gallery. By saving your own style preferences, you can apply them anytime without having to manually format everything. Just follow these steps:

  1. Select the text you want to format as a new style (e.g., a heading or a certain phrase).
  2. Specify the formatting you want on the mini toolbar that appears. For instance, click Bold and Red if you want the text to appear as such.
  3. Click the More arrow in the lower-right corner of the Styles gallery. Select Create a Style. This will open the Create New Style from Formatting dialog box.
  4. Give the style a name and click OK. Your new style will appear in the Styles gallery, ready for you to use anytime.

Search and use images quickly

With Word, there’s no need to open your browser to look for images for your document. Just place the cursor in the area where you want to insert the photo, click the Insert tab and select Online pictures (type “clip art” in the search box if that’s what you need), select an image, then click Insert.

Edit PDFs

Word’s PDF editing function allows you to make quick changes to PDF files without having to download and use a PDF editing app or software. But before you can edit a PDF file in Word, you have to convert it to a file format that Word can display. To do that, follow these steps:

  1. Click File > Open > Browse
  2. Choose the PDF file you want to edit, then click Open
  3. Click OK to make a copy of the PDF file and convert its contents into a format that can be opened in Word. (Note: The original PDF will be preserved.)
  4. Make edits to the copy of the PDF file.
  5. When you’re done, click File > Save as > PDF

Microsoft is constantly rolling out nifty new features for its popular word processor. To stay updated on the latest Word features and functionalities, reach out to our Microsoft experts now.

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Internet bandwidth requirements for remote workers

Working from home is here to stay, and more businesses will continue to implement either a fully remote work policy or adopt a hybrid work model strategy. Some employees, however, may find it difficult to be as productive at home as they are at the office, especially if they don’t have sufficient internet bandwidth. But how much internet bandwidth is necessary to be able to work smoothly?

What is bandwidth?

Bandwidth refers to the maximum data transfer rate possible in a network or internet connection. It indicates the amount of data that can be sent over a connection in a given amount of time, and is usually expressed in bits per second (bps).

Imagine two computers with the same internet speed at 100 megabits per second (Mbps): the first computer only has a 50 Mbps bandwidth, while the second one has 100 Mbps. If they were to download the same packet with 500 megabits (Mb), the first computer would be able to do it in 10 seconds, while the second one could do it in just 5.

This is because the first computer’s bandwidth is capped at 50 Mbps — even with a high-speed internet service, the limit of transfer would still be low. Therefore, the higher the bandwidth, the more data can be sent over a connection, contributing to faster uploads and downloads and a better internet experience overall.

How much bandwidth do you need for remote working?

To answer this question, you need to factor in the type of work that you do and the apps that you use. If your job mostly consists of sending emails, editing and writing on Google Docs, and communicating on Slack, then you can do your job with ease even with a low bandwidth. On the other hand, if your day-to-day tasks consist of frequently attending meetings through video calls, then you’d need a plan with higher bandwidth.

Once you have a clear picture of how much data you send and receive on an average workday, you can start looking for plans that can support your needs. And while you don’t need to conduct virtual meetings in 4K quality, you also won’t want your clients and colleagues to appear pixelated during a meeting. Neither would you want a session that gets choppy or cut off mid-conversation.

Here are the minimum requirements for the most common video chat apps used by remote workers today:

For 1:1 video calling:

    • 600 Kbps (up/down) for high-quality video
    • 1.2 Mbps (up/down) for 720p HD video
    • Receiving 1080p HD video requires at least 1.8 Mbps (downspeed)
    • Sending 1080p HD video requires at least 1.8 Mbps (upspeed)

For group video calling:

    • 800 Kbps/1.0 Mbps (up/down) for high-quality video
    • For 720p HD video: 1.5 Mbps (up/down)
    • Receiving 1080p HD video requires at least 2.5 Mbps (downspeed)
    • Sending 1080p HD video requires at least 3.0 Mbps (upspeed)

HD video quality:

    • Outbound signals must always meet a 3.2 Mbps minimum bandwidth requirement.
    • Minimum inbound signals: 2.6 Mbps with two participants; 3.2 Mbps with five participants; and 4.0 Mbps with 10 participants

Standard definition (SD) video quality:

    • Outbound signals must always meet a 1 Mbps minimum bandwidth requirement.
    • Minimum inbound signals: 1 Mbps with two participants; 1.5 Mbps with five participants; and 2 Mbps with 10 participants

Video calling:

    • HD: 1.2 Mbps (up/down)
    • SD: 400 Kbps (up/down)
    • The more participants, the higher the bandwidth requirement for downloads: 512 Kbps for three participants; 2 Mbps for five participants; and 4 Mbps for seven people. Upload requirements remain constant at 128 Kbps.

Teams requires the same upload and download internet bandwidth for the following scenarios:

    • At least 30 Kbps for peer-to-peer audio calling
    • At least 1.2 Mbps for peer-to-peer HD-quality video calling at 720p
    • At least 1.5 Mbps for peer-to-peer HD-quality video calling at 1080p
    • At least 500 Kbps/1 Mbps for group video calling

If you’re worried about your internet bandwidth, you can opt for audio calls instead of video calls. This considerably helps lower the information you need to upload and download.

For more tips and solutions on how you can work from home without a hitch, call us. We’d be happy to help.

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4 Things to consider before choosing an MSP

Incorporating technology into business operations can be challenging because it’s always evolving. Many companies simply can’t keep up — this is why many of them turn to managed IT services providers (MSPs) for their tech needs. Read on to learn more about them.

MSPs defined

MSPs are companies composed of specialists from various IT fields. They deliver various IT services (e.g., cloud computing, cybersecurity, backup and disaster recovery) and proactively manage their clients’ IT systems under a subscription model.

Selecting the best MSP

While there are numerous MSPs out there, not all of them are equipped to meet your company’s unique needs. You can only achieve optimum IT results by selecting the right MSP.

Here are some criteria to keep in mind:

  • Depth of skills and experience – An MSP should have the skills and experience that go beyond basic software installation, maintenance, and upgrades. They should also have strong expertise in advanced IT functions, such as database management, cloud technology, security, and cross-platform integration, so they can keep pace with your company’s growing IT requirements.
  • Financial stability – With IT being the backbone of your business operations, you need an IT partner who will be there for the long haul. Assess their stability by looking into their annual reports and financial statements. Check how many clients they have and their customer retention numbers. Also, read customer reviews and testimonials online customer reviews and testimonials.
  • Competitive service level agreement (SLA) – An SLA is a contract that dictates the standards that your MSP must meet. It should be able to answer these questions: Do they offer 24/7 support? Can they conduct remote and on-site support? What are their guaranteed response and resolution times? If they fail to meet their committed service levels, do they offer rebates or money-back guarantees?
  • Third-party vendor partnerships – Pick an MSP with an ongoing relationship with the technology vendors (e.g., Microsoft, Oracle, Salesforce) whose products you already use in your IT environment. Verify the partnership the MSP has with those vendors. The higher the partnership level, the more vendor certifications the provider has, which means they can provide plenty of expertise to your business.

Choosing the right provider is a crucial decision that will impact your business’s performance and success. If you want to learn more about how MSPs can support your business, contact us today.

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A little desktop tidiness goes a long way

You may have the habit of putting apps and files that need your immediate attention on your desktop, but not moving them to proper folders when you’re through with them. What you end up with is a mess that makes it hard to find what you need and easy to lose important files forever. Prevent this by following our tips for clearing your desktop.

1. Arrange, sort, and prioritize

Before you delete everything from your desktop, think about what you really want to keep. This will vary from person to person, but most people use their desktop for storing files, folders, and apps that they want to access quickly.

Take the time to sort your files and folders. An easy way to do this is to right-click on an empty area of your desktop (where there are no icons), mouse over on View, and select Auto arrange icons. This will organize your icons into a grid format. Then, right-click on the empty space and hover your mouse over Sort by and select Date modified to arrange the icons by the date they were last opened, with the latest on top.

2. Create a folder for holding files and another for keeping app shortcuts

People often use their desktop to store downloaded files, photos, screenshots, and even email attachments, which can lead to a messy desktop.

However, you don’t need all these on your desktop. Instead, create a folder on your desktop that will serve as your dumping ground for all your nonessential files and folders. If you don’t intend to keep a file, icon, photo, etc. for long, put it in this folder. Revisit this folder every once in a while to delete the files you no longer need.

It also helps if you create a shortcut folder. When you install new programs on Windows, a shortcut icon is often automatically added to your desktop. But these desktop shortcuts should be for frequently used programs only. Create a separate folder for programs that aren’t used that often.

3. Clear out unnecessary files

Once you have your folders set up, it’s time to get rid of the clutter. If you haven’t used a file, folder, etc. in the past two months or so, get rid of it. Examine your desktop and uninstall programs you no longer use. You’ll also want to delete outdated files you no longer need and place the rest in relevant folders.

4. Use the taskbar or Start menu for apps

In Windows 10, you can pin apps to the Start menu and the taskbar. This is a great alternative to having program shortcuts on your desktop. To pin apps, open your apps list (i.e., click the Start button at the bottom-left corner of the screen) and right-click on the application you would like to pin. Select Pin to Start or Pin to taskbar for the option you want.

5. Choose a wallpaper you love looking at

An interesting way to minimize clutter is to pick a wallpaper that you enjoy looking at — whether it’s your favorite motivational quote, a photo of your family, or a picture of your dream house, car, or destination. Having an image you like serves as a reminder to keep icons to a minimum, so if you can’t see the image anymore, then you have too many icons, and it may be time to get rid of a few.

If you are looking to learn more about how to use Windows more effectively, contact us today.

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Improving healthcare systems with big data

The positive effects of business intelligence (BI) and big data analytics on healthcare management are becoming increasingly apparent — especially when it comes to reducing hospital readmission rates. Take a look at why many hospitals and clinics are beginning to embrace the potentials of data-driven business.

At its core, BI software is all about data analytics. BI software is capable of accepting staggering amounts of data in short periods of time. It uses advanced analysis algorithms to search for trends in the data that even the most experienced statistician cannot find. Because BI can quickly provide deep insights, businesses across industries have utilized different BI software to gain competitive advantages and streamline their workflows. For instance, healthcare organizations use BI to manage their readmission rates.

What is readmission?

Readmission refers to the instance a healthcare institution admits a patient within 30 days of that patient’s previous hospital stay. Readmissions usually occur because of:

  • Complications arising from the preceding treatment
  • Errors committed by hospital staff (e.g., leaving a sponge in the patient’s body after surgery)
  • Patients not following their doctors’ recommendations
  • Insufficient access to proper medical services and medications in the patient’s community

Why should hospitals want to reduce their readmission rate?

There are three main reasons why hospitals must strive to keep patients from returning for additional treatments:

  1. Readmissions are financially crippling and more medically risky for patients
    Medical care in America is one of the most expensive in the world. While the degree of how much medical expenses affect people’s decisions to file for bankruptcy is up for debate, such expenses are nevertheless a contributing factor. Having to be treated more than once is therefore backbreaking for Americans, especially for those who are living paycheck to paycheck. Not only that, but the likelihood of getting hospital-acquired infection also increases the more one visits and/or the longer one stays in a healthcare facility. This results in a costly downward spiral no one wants to be in.
  2. Medicare and Medicaid won’t pay for complete coverage
    Readmissions also take a toll on Medicare and Medicaid. This is why the Centers for Medicare and Medicaid Services (CMS) impose a payment reduction penalty of up to 3% upon hospitals that exceed certain thresholds for readmission rates. That is, CMS only pays 97% of covered medical costs instead of the entire 100%. The penalty is arguably also a tool to keep hospitals from profiteering.
  3. Having a high readmission rate can reduce a hospital’s reputation
    Once people find out that your hospital has a high readmission rate, they may begin to avoid your institution, thinking it provides poor-quality care.

How can business intelligence help hospitals with readmission rate reduction?

BI can help reduce readmission rates in several ways. For instance, by using patient-centric data points such as income level, English proficiency, housing conditions, and community resources, hospital administrators will have greater insight into the welfare of their patients. This knowledge will enable healthcare professionals to factor in their patients’ circumstances, create special care plans to increase the likelihood that their patients will abide by their medical recommendations, and help them prevent expensive readmissions.

Furthermore, by using BI software to merge socioeconomic data with electronic medical records, medical professionals can easily create individual profiles that will predict how likely a patient is going to require readmission, even before care is provided. Predictive analytics allows doctors to adjust the initial care they provide certain types of patients so that the likelihood of readmitting such patients is dramatically reduced.

In addition to helping you lower readmission rates, BI software can also provide your practice with unprecedented levels of care and efficiency. Call us today to get started with proven IT experts.

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