Should your business switch to VoIP phones?

Many businesses still rely heavily on landline telephones as the first point of contact with their customers. But thanks to technological advances that combine the best of traditional telephony and digital connectivity, businesses can now enjoy a more affordable and more reliable option: Voice over Internet Protocol (VoIP) phones. Does this technology fit your business? Read on to find out.

What is VoIP?

Traditional telephones are still very much a part of today’s business operations, and companies use them to connect with various stakeholders such as customers, investors, and suppliers. But telephony has come a long way from when the first telephone was invented in 1876. Modern phone systems are now automated, cheaper than ever to acquire, and have virtually unlimited reach. One of the most widely used modern phones in the market today is the VoIP phone.

VoIP technology uses the internet instead of wired circuits to transmit data. And it does more than just transmit audio like legacy phones do. It can also send a variety of data (e.g., video, multimedia, SMS, etc.) and perform other tasks such as call routing and anonymous call rejection.

VoIP setups: On-premises vs. hosted

A VoIP system’s hardware and software can be either on-premises or hosted. On-premises means that all of the VoIP’s components are housed within the premises of the company. Hosted VoIP, meanwhile, means that only some of the hardware, like phone units and other equipment, can be found within a business’s premises. The rest of the technology, including the software, is hosted online. In this setup, service providers look after hosted systems for their clients.

Which setup should you choose? You may want to consider the condition of VoIP hardware and software in different environments.

Generally, hardware is affected by the wear and tear stemming from daily use, so whether you choose to house it on-premises or not doesn’t make much of a difference. Barring any accidents or physical damage, any VoIP hardware should last several years.

On the other hand, software requires regular updates and security patches, and it’s faster and cheaper to update software that’s hosted in the cloud versus one that’s on-premises. If you want to better protect your systems from cyberattacks and enjoy the latest VoIP features as soon as they come out, choose hosted VoIP.

Business adaptability with VoIP

In the past, hardware and software were built to last. Traditional phone systems, for instance, rarely get new features once they’re deployed. Meanwhile, modern IT solutions like VoIP are built to adapt and change.

These days, critical updates are released regularly, with complete overhauls taking no longer than 2–3 years. If you choose hosted VoIP technology and outsource its management, then you can enjoy a faster, easier, and cheaper upgrade via cloud-based rollouts.

Most hardware components are also improved upon every once in a while, with replacements and upgrades coming every 5–8 years on average. Note that if you outsource your VoIP systems, your VoIP provider will be the one to ensure that the hardware is up to date, and your company won’t have to shoulder outright hardware upgrade costs.

As your business moves forward, you must have a phone system that is agile and fast, and can integrate smoothly with the other systems in your business, such as email or management software.

Be one step ahead

VoIP is reliable. As long as you have a high-speed internet connection, you can guarantee high-quality voice calls with 99.9% connection uptime. Unavailability, choppy connections, and other traditional phone issues translate to lost sales and productivity. If your phone service is spotty and is constantly unreliable, perhaps it’s time to switch to VoIP phones.

VoIP is reliable, adaptable, and won’t cause a dent in your budget. Call our experts today so you can always be a step ahead with VoIP.

This post was originally published on this site

Should your business switch to VoIP phones?

Many businesses still rely heavily on landline telephones as the first point of contact with their customers. But thanks to technological advances that combine the best of traditional telephony and digital connectivity, businesses can now enjoy a more affordable and more reliable option: Voice over Internet Protocol (VoIP) phones. Does this technology fit your business? Read on to find out.

What is VoIP?

Traditional telephones are still very much a part of today’s business operations, and companies use them to connect with various stakeholders such as customers, investors, and suppliers. But telephony has come a long way from when the first telephone was invented in 1876. Modern phone systems are now automated, cheaper than ever to acquire, and have virtually unlimited reach. One of the most widely used modern phones in the market today is the VoIP phone.

VoIP technology uses the internet instead of wired circuits to transmit data. And it does more than just transmit audio like legacy phones do. It can also send a variety of data (e.g., video, multimedia, SMS, etc.) and perform other tasks such as call routing and anonymous call rejection.

VoIP setups: On-premises vs. hosted

A VoIP system’s hardware and software can be either on-premises or hosted. On-premises means that all of the VoIP’s components are housed within the premises of the company. Hosted VoIP, meanwhile, means that only some of the hardware, like phone units and other equipment, can be found within a business’s premises. The rest of the technology, including the software, is hosted online. In this setup, service providers look after hosted systems for their clients.

Which setup should you choose? You may want to consider the condition of VoIP hardware and software in different environments.

Generally, hardware is affected by the wear and tear stemming from daily use, so whether you choose to house it on-premises or not doesn’t make much of a difference. Barring any accidents or physical damage, any VoIP hardware should last several years.

On the other hand, software requires regular updates and security patches, and it’s faster and cheaper to update software that’s hosted in the cloud versus one that’s on-premises. If you want to better protect your systems from cyberattacks and enjoy the latest VoIP features as soon as they come out, choose hosted VoIP.

Business adaptability with VoIP

In the past, hardware and software were built to last. Traditional phone systems, for instance, rarely get new features once they’re deployed. Meanwhile, modern IT solutions like VoIP are built to adapt and change.

These days, critical updates are released regularly, with complete overhauls taking no longer than 2–3 years. If you choose hosted VoIP technology and outsource its management, then you can enjoy a faster, easier, and cheaper upgrade via cloud-based rollouts.

Most hardware components are also improved upon every once in a while, with replacements and upgrades coming every 5–8 years on average. Note that if you outsource your VoIP systems, your VoIP provider will be the one to ensure that the hardware is up to date, and your company won’t have to shoulder outright hardware upgrade costs.

As your business moves forward, you must have a phone system that is agile and fast, and can integrate smoothly with the other systems in your business, such as email or management software.

Be one step ahead

VoIP is reliable. As long as you have a high-speed internet connection, you can guarantee high-quality voice calls with 99.9% connection uptime. Unavailability, choppy connections, and other traditional phone issues translate to lost sales and productivity. If your phone service is spotty and is constantly unreliable, perhaps it’s time to switch to VoIP phones.

VoIP is reliable, adaptable, and won’t cause a dent in your budget. Call our experts today so you can always be a step ahead with VoIP.

This post was originally published on this site

Considerations for selecting a VoIP system

Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and have become a necessity for many organizations. But before you begin searching for a service provider, ask yourself the following questions.

How much control over your network do you need?

There are several ways to implement VoIP technologies, with managed VoIP and hosted VoIP being two of the most preferred setups.

Managed VoIP means that your company is in charge of managing and maintaining an on-site VoIP system. While initial costs are generally greater due to hardware and maintenance fees, a managed VoIP system provides your business with more versatility and control over your network.

On the other hand, with hosted VoIP systems, you leave the cost of new hardware and the maintenance of the telecommunications network entirely to a third party. This also frees your company from the burden of having to monitor and update your own telecommunications technologies. For many small businesses, a hosted VoIP option is the more attractive choice since they only pay for the services they use, and initial fees tend to be lower.

Do you want to be more technically involved?

Deciding between a managed and a hosted VoIP system depends on your preferred level of involvement in the management and maintenance of your VoIP setup. Generally, companies with limited IT knowledge choose hosted VoIP, while those who have more resources to customize their own telecommunications networks prefer a managed on-site VoIP setup.

Have you considered mobile VoIP systems?

With VoIP systems, telephony is no longer bound to a specific phone network. Modern employees now have a multitude of communication tools to choose from, all of which can be accessed securely from anywhere, at any time. Choosing VoIP systems that offer mobile integration can allow your workers to join video conference calls and answer direct calls even when they are working from home.

Does your business intend to expand?

When choosing the right VoIP system, you have to make sure that the service provider can complement your company’s plans for growth. With so many mobile devices being developed, selecting a VoIP service that is compatible with the latest technologies can keep you ahead of the game.

Cloud-based solutions make scaling up easy, as your service provider will constantly update your telecommunications network for you. This means you never have to worry about your technology falling behind in functionality.

Did you check your internet connection?

Regardless of which VoIP provider you choose, a strong and stable internet connection is necessary to support your communications network. Before purchasing from a specific provider, you should find out if your company has a dedicated broadband or leased lines. While leased lines offer improved voice quality, opting for dedicated broadband services offer higher internet speeds.

How much does it cost?

To have an accurate estimate of how much VoIP will cost you, check the cost of the hardware and the installation of the service. Then, look at the provider’s fees for managing, updating, and maintaining your telecommunications system.

Also, make sure that a VoIP provider’s services meet your company’s communication needs. If the provider is offering a bundle of services that your company doesn’t need, then choose a different provider.

While picking and deploying a VoIP system can seem like daunting tasks, there’s no denying that VoIP technology brings in a host of business benefits. If you are planning to install a VoIP system, consider these factors to ensure you make the right decision. And of course, if you’re looking for a provider, our experts are happy to help you in any way possible.

This post was originally published on this site

Considerations for selecting a VoIP system

Keeping in touch with people through mobile devices has become cheaper than using traditional phone lines, so it’s not surprising to see more businesses taking advantage of these affordable and versatile communication methods. Voice over Internet Protocol (VoIP) services are a popular alternative to regular phone calls and have become a necessity for many organizations. But before you begin searching for a service provider, ask yourself the following questions.

How much control over your network do you need?

There are several ways to implement VoIP technologies, with managed VoIP and hosted VoIP being two of the most preferred setups.

Managed VoIP means that your company is in charge of managing and maintaining an on-site VoIP system. While initial costs are generally greater due to hardware and maintenance fees, a managed VoIP system provides your business with more versatility and control over your network.

On the other hand, with hosted VoIP systems, you leave the cost of new hardware and the maintenance of the telecommunications network entirely to a third party. This also frees your company from the burden of having to monitor and update your own telecommunications technologies. For many small businesses, a hosted VoIP option is the more attractive choice since they only pay for the services they use, and initial fees tend to be lower.

Do you want to be more technically involved?

Deciding between a managed and a hosted VoIP system depends on your preferred level of involvement in the management and maintenance of your VoIP setup. Generally, companies with limited IT knowledge choose hosted VoIP, while those who have more resources to customize their own telecommunications networks prefer a managed on-site VoIP setup.

Have you considered mobile VoIP systems?

With VoIP systems, telephony is no longer bound to a specific phone network. Modern employees now have a multitude of communication tools to choose from, all of which can be accessed securely from anywhere, at any time. Choosing VoIP systems that offer mobile integration can allow your workers to join video conference calls and answer direct calls even when they are working from home.

Does your business intend to expand?

When choosing the right VoIP system, you have to make sure that the service provider can complement your company’s plans for growth. With so many mobile devices being developed, selecting a VoIP service that is compatible with the latest technologies can keep you ahead of the game.

Cloud-based solutions make scaling up easy, as your service provider will constantly update your telecommunications network for you. This means you never have to worry about your technology falling behind in functionality.

Did you check your internet connection?

Regardless of which VoIP provider you choose, a strong and stable internet connection is necessary to support your communications network. Before purchasing from a specific provider, you should find out if your company has a dedicated broadband or leased lines. While leased lines offer improved voice quality, opting for dedicated broadband services offer higher internet speeds.

How much does it cost?

To have an accurate estimate of how much VoIP will cost you, check the cost of the hardware and the installation of the service. Then, look at the provider’s fees for managing, updating, and maintaining your telecommunications system.

Also, make sure that a VoIP provider’s services meet your company’s communication needs. If the provider is offering a bundle of services that your company doesn’t need, then choose a different provider.

While picking and deploying a VoIP system can seem like daunting tasks, there’s no denying that VoIP technology brings in a host of business benefits. If you are planning to install a VoIP system, consider these factors to ensure you make the right decision. And of course, if you’re looking for a provider, our experts are happy to help you in any way possible.

This post was originally published on this site