Mobilize your VoIP systems

Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially members of your staff who are working remotely. The challenge is how you can expand your VoIP capabilities to become effective on the go.

To cater to your out-of-office workers, there are a variety of ways by which you can expand the mobility of your VoIP services.

1. Look into unified communications (UC)

If your employees are able to bring their personal devices to work, your IT administrators will insist that all of them comply with your company’s policies. You will need to establish good security and compliance measures to meet the needs of both your customers and employees.

A solid solution is UC, which integrates real-time communication services, such as instant messaging, telephony, data sharing, and video conferencing. UC bridges the gap between VoIP and other computer-related communication technologies. It makes communication more convenient and manageable by providing a single number to reach as well as a status indicator that conveys whether employees are available or if they don’t want to be disturbed.

2. Employ easy-to-use apps

Most top-rated business apps began as user-focused tools to help people find data more independently. Some of these apps have transformed into more customized tools focusing on specific business needs. The problem with this is that satisfying these needs often sacrifices overall usability. If your employees are struggling to use the mobile version of your VoIP solution, then they likely will dump it.

This can lead to employees using unauthorized apps, which increases security risks. To avoid this, implement an app or a tool that is easy to use, navigate, and manage. Ask VoIP providers for a free demo to evaluate how user-friendly the software is.

3. Cloud support

Having on-premises equipment and support for your VoIP solution is a good idea. However, your existing IT team may not be ready for the challenges of providing a cloud-based mobile app or voice support. We recommend you go for a hosted VoIP solution, which delivers the same cost-effective, network-based service, but the equipment is housed based at a provider’s site rather than in your data center. This eliminates the cost of on-premises gear, maintenance costs, and overall management while increasing the overall effectiveness of your mobile solution.

4. Work with an experienced solution manager

It can be tough to manage your VoIP solutions as you’re expanding them. That’s why it’s best to work with an IT partner like us; we have the expertise and experience to pull it off. When you outsource the management of your solution to us, we can get your apps and solution up and running, then administer them for you.

If you need to expand your VoIP mobile capabilities to enhance your efficiency and productivity, or if you’re interested to learn more about VoIP solutions, don’t hesitate to contact us today.

This post was originally published on this site

Mobilize your VoIP systems

Businesses can benefit a lot from implementing a VoIP solution. However, without proper management and IT support for VoIP, you may see a negative impact on your productivity. You’ll experience limited communication from both customers and employees, especially members of your staff who are working remotely. The challenge is how you can expand your VoIP capabilities to become effective on the go.

To cater to your out-of-office workers, there are a variety of ways by which you can expand the mobility of your VoIP services.

1. Look into unified communications (UC)

If your employees are able to bring their personal devices to work, your IT administrators will insist that all of them comply with your company’s policies. You will need to establish good security and compliance measures to meet the needs of both your customers and employees.

A solid solution is UC, which integrates real-time communication services, such as instant messaging, telephony, data sharing, and video conferencing. UC bridges the gap between VoIP and other computer-related communication technologies. It makes communication more convenient and manageable by providing a single number to reach as well as a status indicator that conveys whether employees are available or if they don’t want to be disturbed.

2. Employ easy-to-use apps

Most top-rated business apps began as user-focused tools to help people find data more independently. Some of these apps have transformed into more customized tools focusing on specific business needs. The problem with this is that satisfying these needs often sacrifices overall usability. If your employees are struggling to use the mobile version of your VoIP solution, then they likely will dump it.

This can lead to employees using unauthorized apps, which increases security risks. To avoid this, implement an app or a tool that is easy to use, navigate, and manage. Ask VoIP providers for a free demo to evaluate how user-friendly the software is.

3. Cloud support

Having on-premises equipment and support for your VoIP solution is a good idea. However, your existing IT team may not be ready for the challenges of providing a cloud-based mobile app or voice support. We recommend you go for a hosted VoIP solution, which delivers the same cost-effective, network-based service, but the equipment is housed based at a provider’s site rather than in your data center. This eliminates the cost of on-premises gear, maintenance costs, and overall management while increasing the overall effectiveness of your mobile solution.

4. Work with an experienced solution manager

It can be tough to manage your VoIP solutions as you’re expanding them. That’s why it’s best to work with an IT partner like us; we have the expertise and experience to pull it off. When you outsource the management of your solution to us, we can get your apps and solution up and running, then administer them for you.

If you need to expand your VoIP mobile capabilities to enhance your efficiency and productivity, or if you’re interested to learn more about VoIP solutions, don’t hesitate to contact us today.

This post was originally published on this site

Improve your information systems with unified communications

Nowadays, integrated tech is cheaper and more reliable than ever. It’s a great way to graduate from piecemeal business solutions that often conflict with one another and bring about more headaches than they are worth. Unified communications (UC) is one example.

What is unified communications?

UC allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It integrates computer-related communication technologies like instant messaging and video conferencing with Voice over Internet Protocol (VoIP), which allows you to make and receive calls using the internet.

What can be integrated?

Just about every medium of communication can be integrated. This includes voice communication in all its forms — voicemail, phone calls, voice memos, and the like — as well as multimedia services like video chat and web conferencing. Real-time communication like call screening and call conferencing can also be integrated. Even data services and transactions like eCommerce and online banking can be added to a UC system.

What are the benefits of UC to small businesses?

One of the most evident benefits is having a single and flexible communication infrastructure that allows you to streamline and enhance business communication and easily manage all the components.

Features can be easily scaled up or down to support your business needs. Other benefits include:

Hypermobility

UC enables you to access your files via a wide array of smart devices, like laptops, smartphones, tablets, and more. This means you can create your office environment and satisfy customers from anywhere you please. This opens up a world of opportunity for real-time collaboration and remote work.

Improved productivity

Productivity-enhancing communication features, like call info, call routing, and more, gives staff the ability to work more efficiently and better tend to customers’ needs. Web and video conferencing calls, for instance, not only allow for real-time interactivity, but also for better collaboration. Delayed response times and gaps between dispersed teams are also minimized.

Real-time updates

Real-time presence updates share users’ location and contact information — provided that you authorize the use of this feature. This way, you can get the right information from the right person when you need it.

Single point of contact

Clearly defined points of contact ensure that stakeholders can reach you by email, phone, SMS, etc., whether they are reaching out to you from a softphone, an IP phone, email, or IM.

Reduced costs

UC eliminates travel costs and lowers phone bills since it uses the internet to make calls. It also limits the need for expensive on-site hardware, as one UC server keeps everyone connected using the aforementioned communication features.

Even better, you can potentially save thousands of dollars on office overheads by allowing employees to work from home since they’ll remain connected with their softphones even when they’re not in the office.

It’s only a matter of time before unified communications becomes the norm for day-to-day office interactions. If you’re interested in learning more about how UC or VoIP can transform your business, just give us a call. We’ll answer your questions and help you devise an integration strategy for your business.

This post was originally published on this site

Improve your information systems with unified communications

Nowadays, integrated tech is cheaper and more reliable than ever. It’s a great way to graduate from piecemeal business solutions that often conflict with one another and bring about more headaches than they are worth. Unified communications (UC) is one example.

What is unified communications?

UC allows you to manage all your communications as one piece of architecture rather than as several different components patched together. It integrates computer-related communication technologies like instant messaging and video conferencing with Voice over Internet Protocol (VoIP), which allows you to make and receive calls using the internet.

What can be integrated?

Just about every medium of communication can be integrated. This includes voice communication in all its forms — voicemail, phone calls, voice memos, and the like — as well as multimedia services like video chat and web conferencing. Real-time communication like call screening and call conferencing can also be integrated. Even data services and transactions like eCommerce and online banking can be added to a UC system.

What are the benefits of UC to small businesses?

One of the most evident benefits is having a single and flexible communication infrastructure that allows you to streamline and enhance business communication and easily manage all the components.

Features can be easily scaled up or down to support your business needs. Other benefits include:

Hypermobility

UC enables you to access your files via a wide array of smart devices, like laptops, smartphones, tablets, and more. This means you can create your office environment and satisfy customers from anywhere you please. This opens up a world of opportunity for real-time collaboration and remote work.

Improved productivity

Productivity-enhancing communication features, like call info, call routing, and more, gives staff the ability to work more efficiently and better tend to customers’ needs. Web and video conferencing calls, for instance, not only allow for real-time interactivity, but also for better collaboration. Delayed response times and gaps between dispersed teams are also minimized.

Real-time updates

Real-time presence updates share users’ location and contact information — provided that you authorize the use of this feature. This way, you can get the right information from the right person when you need it.

Single point of contact

Clearly defined points of contact ensure that stakeholders can reach you by email, phone, SMS, etc., whether they are reaching out to you from a softphone, an IP phone, email, or IM.

Reduced costs

UC eliminates travel costs and lowers phone bills since it uses the internet to make calls. It also limits the need for expensive on-site hardware, as one UC server keeps everyone connected using the aforementioned communication features.

Even better, you can potentially save thousands of dollars on office overheads by allowing employees to work from home since they’ll remain connected with their softphones even when they’re not in the office.

It’s only a matter of time before unified communications becomes the norm for day-to-day office interactions. If you’re interested in learning more about how UC or VoIP can transform your business, just give us a call. We’ll answer your questions and help you devise an integration strategy for your business.

This post was originally published on this site

Successfully migrate UC to the cloud with these tips

The cloud is undoubtedly one of the most talked-about technologies today and for good reason. Migrating your business’s critical functions, such as your unified communications (UC) systems, to the cloud can improve your company’s agility, efficiency, security, and resiliency. Migration, however, does come with its share of risks which you can minimize with careful and comprehensive planning. Here are tips to follow when migrating your UC systems to the cloud.

Opt for a gradual transition

Migrating UC to the cloud doesn’t have to be accomplished in one big move; it can be done gradually. You can move UC for departments that will benefit from it. On the other hand, those with no pressing need for a cloud-based UC, such as a company’s call center, can keep using on-premises systems. This way, users can ease their way into the new system without experiencing network disruptions, which may lead to hampered productivity.

Secure sufficient bandwidth

Issues with speed and performance will inevitably arise, so make sure to cover all the bases before migration. That means securing a reliable internet service provider (ISP), checking the stability of your internal network, and having a plan B. This is a critical point to ponder if you have operations in locations where unstable or slow networks could pose serious problems. Determine the level of bandwidth your entire business needs, and get it from an ISP that can deliver.

Test, test, test

Transitioning UC to the cloud may appear seamless, but there may be a few unexpected kinks that need ironing out long after the migration is declared a success. To soften potentially costly and time-consuming impacts, test the systems throughout the duration of the migration. Whether you’re trying out voice, data, or video, conduct tests, set benchmarks for performance, and predict future usage patterns.

Go live and act on identified problem points

After going live with your cloud UC, consider the overall user experience and availability of support for devices, applications, and other components. Are persistent connectivity issues going to cause trouble during conference calls? This and other issues may prove detrimental in the long run so keep them in mind when deciding whether to keep, enhance, or discontinue a cloud-based UC. Your new UC should reduce headaches, not exacerbate them.

Constantly monitor performance and quality

Don’t be surprised if you encounter a few issues even after extensive testing. Migrating to the cloud requires planning and a sustainable strategy, whether your organization is dependent on instant messaging, voice conferencing, or video calling. There’s also a good chance that you will be working with several vendors, so always demand the best service.

Having your UC moved to the cloud may seem like a daunting task. But with our cloud technology and VoIP know-how, we’ll make sure it’s an easy process. Contact us today for advice.

This post was originally published on this site

Successfully migrate UC to the cloud with these tips

The cloud is undoubtedly one of the most talked-about technologies today and for good reason. Migrating your business’s critical functions, such as your unified communications (UC) systems, to the cloud can improve your company’s agility, efficiency, security, and resiliency. Migration, however, does come with its share of risks which you can minimize with careful and comprehensive planning. Here are tips to follow when migrating your UC systems to the cloud.

Opt for a gradual transition

Migrating UC to the cloud doesn’t have to be accomplished in one big move; it can be done gradually. You can move UC for departments that will benefit from it. On the other hand, those with no pressing need for a cloud-based UC, such as a company’s call center, can keep using on-premises systems. This way, users can ease their way into the new system without experiencing network disruptions, which may lead to hampered productivity.

Secure sufficient bandwidth

Issues with speed and performance will inevitably arise, so make sure to cover all the bases before migration. That means securing a reliable internet service provider (ISP), checking the stability of your internal network, and having a plan B. This is a critical point to ponder if you have operations in locations where unstable or slow networks could pose serious problems. Determine the level of bandwidth your entire business needs, and get it from an ISP that can deliver.

Test, test, test

Transitioning UC to the cloud may appear seamless, but there may be a few unexpected kinks that need ironing out long after the migration is declared a success. To soften potentially costly and time-consuming impacts, test the systems throughout the duration of the migration. Whether you’re trying out voice, data, or video, conduct tests, set benchmarks for performance, and predict future usage patterns.

Go live and act on identified problem points

After going live with your cloud UC, consider the overall user experience and availability of support for devices, applications, and other components. Are persistent connectivity issues going to cause trouble during conference calls? This and other issues may prove detrimental in the long run so keep them in mind when deciding whether to keep, enhance, or discontinue a cloud-based UC. Your new UC should reduce headaches, not exacerbate them.

Constantly monitor performance and quality

Don’t be surprised if you encounter a few issues even after extensive testing. Migrating to the cloud requires planning and a sustainable strategy, whether your organization is dependent on instant messaging, voice conferencing, or video calling. There’s also a good chance that you will be working with several vendors, so always demand the best service.

Having your UC moved to the cloud may seem like a daunting task. But with our cloud technology and VoIP know-how, we’ll make sure it’s an easy process. Contact us today for advice.

This post was originally published on this site